Our case studies
From projects that delivered measurable efficiency, growth, and transformation.
Elevating efficiency and customer satisfaction
Things just were not working. The global service center was getting bogged down with work piling up. Deadlines slipped. Costs kept rising. Customers were losing patience. It was clear that something needed to change.
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The Challenge
A global service center was facing some real headaches:
Processes were slow and bogged down
Deadlines were being missed
Customers weren’t happy with the service
Operational costs kept climbing
The Approach
We set out to turn things around by making the way work gets done simpler and faster. Here’s how it went:
Took a Close Look: We examined the existing processes to spot what was getting in the way.
Simplified Workflows: We created straightforward solutions to remove unnecessary steps and reduce complexity.
Tested Changes: We tried the new ways of working on a small scale to make sure they did the job.
Rolled Out Improvements: Once we saw results, we applied these changes across the board.
Kept Improving: We regularly checked progress and made tweaks to keep things moving in the right direction.
The Results
The changes made a real difference:
Faster and Smoother Operations: Work started getting done more quickly, with fewer hang-ups.
Happier Customers: Clients noticed better, more reliable service.
Lower Costs: Cutting out waste led to real savings.
A Team That Keeps Getting Better: The mindset shifted toward always looking for ways to improve.
Conclusion
By making things simpler and focusing on steady, practical changes, the service center fixed its biggest issues and set itself up for future success. The result? Happier customers, lower costs, and a team ready for whatever comes next.
Back on track through managed services
A major network operator in Latin America was hit with higher costs and growing complexity as they modernized their network. Managing it became tough, and staying competitive was suddenly at risk.
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The Challenge
A major network operator working across five countries in Latin America was running into trouble:
Costs were climbing: Big investments in modernizing the network meant higher bills—both to build and to keep things running.
Too much complexity: As the network grew, managing it got harder, not easier.
Staying competitive: With costs up and operations getting tangled, the company risked falling behind in the market.
The Approach
To get things back on track, a custom managed services plan was put in place. Here’s what we did:
Brought Operations Together: We merged different network operation centers into one team, making it easier to manage and less costly to run.
Standardized and Automated: We used proven processes and smart automation to cut down on mistakes and speed things up.
Shifted Management: Day-to-day management was handed over to the managed services team, letting the operator focus on bigger strategic moves.
The Results
The impact was felt right away:
Costs Went Down: The operator spent less on both new projects and everyday operations, helping to steady the bottom line.
Operations Got Smoother: Fewer errors, quicker responses, and a simpler way of working.
More Focus on Strategy: With the daily grind off their plate, the operator’s team could spend more time on big-picture goals.
Conclusion
By rethinking how work was done and handing over day-to-day management, the network operator cut costs, simplified operations, and freed up their best people to focus on what is next.
Connected across the business
The Global Business Services unit at a large multinational struggled with disconnected finance, supply chain, and procurement systems. Teams wasted time fixing gaps manually, leading to delays, repeated work, and avoidable mistakes.
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The Challenge
The Global Business Services (GBS) team at a large multinational was juggling essential functions like finance, supply chain, and HR—but their enterprise systems were not playing nicely together:
Systems Didn’t Talk: Different software systems didn’t connect well, forcing people to jump through hoops and fill the gaps manually.
Too Many Bottlenecks: Work got slowed down by delays, duplicate efforts, and preventable mistakes.
The Approach
To get things flowing, we focused on two big changes:
Getting Everyone on the Same Page: We put in place a better way for different service providers to work together, making sure everyone supported the same goals and processes.
Connecting the Dots: We brought in a new platform that tied all the systems together—giving everyone a clear view of what is happening, from start to finish.
The Results
The payoff was clear:
More Work Done, Less Hassle: Automating routine tasks freed up people to focus on more important work and cut down on mistakes.
Clear Insights: With everything connected, it was easier to spot where things were getting stuck and fix them fast.
Faster, Cheaper Operations: Work moved more smoothly, costs went down, and teams worked better together.
Conclusion
By connecting their tools and improving teamwork, the GBS division turned messy, complicated workflows into a smooth running operation, saving time, cutting costs, and making life easier for everyone involved.