We often talk about digitalization in big, abstract terms. But what is the real story for the small and medium-sized businesses that form the backbone of our economies?

Running a business in Europe means you have probably heard the EU talk about going digital, getting greener, and staying innovative. It is not just about…

Lean is a simple way to help businesses get more done with less effort and waste. It is about cutting out anything that does not help your customer or…

Service Integration and Management (SIAM) is about making sure all your different service providers—whether inside or outside your company—work together as one team. Instead of juggling …

These days, business is powered by people and technology working side by side. Maybe you have someone in the office handling orders, a chatbot answering questions late at night …

A Key Performance Indicator (KPI) is a simple way to track if your business is on course. KPIs help you see what is working, what is not, and where you need…