Digital Transformation Case Study

GBS Streamlines Operations, Improves Efficiency

The Global Business Services (GBS) division of a multinational corporation is responsible for managing key business functions like finance, supply chain, and HR. However, the division was facing challenges due to its complex and disconnected ERP systems, which led to fragmented workflows and operational inefficiencies.

Challenge

The GBS division was dealing with several issues caused by its fragmented ERP system landscape:

Lack of Integration: The different systems were not well-connected, leading to fragmented workflows and the need for manual intervention to bridge the gaps.
Operational Inefficiencies: Disjointed processes caused delays, bottlenecks, redundancies, and errors, limiting the division’s ability to operate efficiently.

Solution

To improve efficiency, the Head of GBS Innovation, now an Advisor at Altum Vista, led a digital transformation initiative that focused on two key solutions:

Service Integration and Management (SIAM): SIAM provided a structured approach to manage multiple service providers, ensuring they collaborated effectively. This helped GBS coordinate the different vendors supporting their ERP system, optimizing service delivery.
Workflow Integration Platform: A new platform was introduced to connect the different systems, providing a single view of each process from start to finish. This increased visibility and streamlined operations, making processes more efficient.

Results

The combination of SIAM and the workflow integration platform delivered significant improvements:

Task Automation: Automating tasks reduced manual effort, minimized errors, and freed up resources for more strategic activities.
Better Insights: The platform provided valuable insights into process bottlenecks, leading to more informed decisions.
Improved Efficiency: Streamlined operations resulted in faster processing times, lower costs, and increased overall efficiency.
Enhanced Collaboration: SIAM improved collaboration between service providers, leading to smoother service delivery and a more unified system.

Conclusion

By implementing SIAM and a workflow integration platform, the GBS division was able to overcome its challenges. The solutions streamlined operations, improved visibility, and enhanced decision-making, resulting in greater efficiency. This transformation allowed GBS to operate at its full potential and deliver more value to the organization in the long term.

Feeling overwhelmed by these challenges? We can help.

Page updated