Managed Services Case Study

Efficiency Through Managed Services

A major US network operator with a strong presence in five Latin American countries was facing a critical financial challenge during its capital transformation journey. The company was struggling with rising costs and growing operational complexity due to network modernization and expansion efforts. This unsustainable situation was putting its financial stability at risk and threatened its ability to stay competitive.

Challenge

The operator faced several interconnected issues:

Financial Pressure: Increasing capital expenditures (CapEx) and operational expenses (OpEx) were putting a strain on the company’s finances.
Operational Complexity: The expanding network and operations were becoming more complex, leading to inefficiencies and higher costs.
Competitive Pressure: The operator needed to cut costs and improve efficiency to stay competitive in the market

Solution

Recognizing the urgency of the situation, the Head of Global Services for the Latin America region at a major Telecommunication Equipment Provider (now an Altum Vista Advisor) developed a tailored managed services solution to address the operator’s needs.

The solution included:

Consolidation of Network Operations: Various network operation centers were combined into a single, unified operation, improving efficiency and simplifying processes.
Centralization and Automation: Standardized processes and automation technologies were implemented to streamline operations, reduce errors, and increase responsiveness.
Transfer of Management Roles: Management responsibilities were shifted from the operator to the managed services provider, allowing the operator to focus on more strategic initiatives.

Results

The managed services solution delivered immediate improvements:

Financial Relief and Cost Savings: The operator reduced its CapEx and OpEx, creating a more sustainable financial path forward.
Improved Operational Efficiency: The centralization, automation, and process standardization led to more efficient operations and fewer errors.
Strategic Focus: By transferring management responsibilities, the operator was able to free up resources and concentrate on key strategic goals.

Conclusion

The managed services solution proved to be a game-changer for the operator, addressing its financial and operational challenges while enabling a sharper focus on strategic goals. By consolidating operations, automating processes, and streamlining management, the operator achieved significant cost savings, improved efficiency, and enhanced organizational flexibility. This transformation not only stabilized the operator's financial position but also positioned it for long-term success in a highly competitive market.

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